SalaryNot Specified
Job TypeFull Time
Job Location Noida,Uttar Pradesh,India


Tech Support Technical Support Technical Support Engineer TSR TSE
0 to 3 Years
IT - Software Services
Functional Area

Job Description:

We are looking for a
customer service oriented Help Desk Specialist who would provide technical
support to customers in an efficient and accurate manner. You will be
considered as the firm’s front liner and will solve basic technical problems
and provide support for all assigned areas. The goal is to make sure that
customer value is maintained to the standards set forth by the company.

 Provide first level
contact and convey resolutions to customer issues (issues could be like configuring
clients’ mailbox on computer iPad or smartphone or the clients’ website is not

Ensure proper
recording of all the incidents reported by the customers by raising a support

Walk customers
through problem solving process

Resolve Incidents
within the specified Service Level Agreements.

Properly escalate
unresolved queries to the next level of support.

Keep end users
informed about their Incidents’ status at agreed intervals.

Utilise excellent
customer service skills and exceed customers’ expectations.

 Ready to work in
24/7 rotational shifts.

 Must Have’s :

Proven working
experience in providing help desk support.

Proficiency in

Working knowledge
of help desk software, and remote control tools.

troubleshooting and multi-tasking skills.

Customer service

Linux or ITIL certification
would be an added advantage.

Broadway Infotech Pvt Ltd
Broadway Infotech Pvt Ltd
A- 48, First Floor, Sector 64, Nodia, Uttar Pradesh 201301
View Jobs By This Company

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