Team lead(BPO BFSI)

Team lead
About Company :It is a company built by a team of passionate financial services professionals who have collective experience of more than 40 years. The company aspires to provide a frictionless and transparent personal loan experience in a safe and secure manner. The senior members of the company have worked with marquee firms in the financial services industry such as Merrill Lynch, Markit, Policy Bazaar, Bajaj Finserve, Capital First, and Citi, amongst others.
Location : New Delhi
Experience : 2 – 4 Years
Function : BPO/Customer Service
Vacancy : 1
Job Description :· Monitor all calls to ensure company standards are maintained
· Participate in calibrations and internal meetings
Monitor agent activity and constantly evaluate performance
Responsible for day to day activities of the team
· Share feedback with agents on a constant basis
Manage SLA linked to calls
· Maintain team discipline and adherence
· Train team on product and process changes from time to time
Prepare agent productivity & related internal reports
· Control attrition and shrinkage & Other Duties as assigned
Qualification : Undergraduate
Working Days : 6 Days a Week (10:00 AM to 7:00 PM)
Job Nature : Full Time