SalaryNot Specified
Job TypeFull Time
Job Location Kolkata,West Bengal,India


Soft Skills Training/ Coaching/ Mentoring/ Customer Service/ Feedback/ Training Needs
2 to 3 Years
Education / Training
Functional Area
Teaching / Education / Language Specialist
Graduate or above in any stream. 2 to 3 years experience in Soft Skills training and/or professionally trained in Soft skills training for adults. Requirements through out West Bengal.
  • Independently handle Soft Skills and Communications Coach training projects specifically for a Non-Voice Email and Chat based domain
  • Must have experience in developing curriculum and training modules from scratch
  • Mentor & manage a team of trainers
  • Analyze tickets based on Communication, Style, Grammar and Empathic Customer Service.
  • Identify the Training needs of the agents
  • Provide feedback to enhance Agent Performance
  • Provide training on Grammar, Soft Skills & Empathy; to turn around the quality level of the agents.
  • Suggest calibrations to ensure consistent scoring.

Britti Prosikshan Pvt Ltd
Britti Prosikshan Pvt Ltd
128/18, Hazra Road, Kolkata, West Bengal 700026
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