Soft Skills Trainers

Graduate or above in any stream. 2 to 3 years experience in Soft Skills training and/or professionally trained in Soft skills training for adults. Requirements through out West Bengal.
Responsibilities:

• Independently handle Soft Skills and Communications Coach training projects specifically for a Non-Voice Email and Chat based domain
• Must have experience in developing curriculum and training modules from scratch
• Mentor & manage a team of trainers
• Analyze tickets based on Communication, Style, Grammar and Empathic Customer Service.
• Identify the Training needs of the agents
• Provide feedback to enhance Agent Performance
• Provide training on Grammar, Soft Skills & Empathy; to turn around the quality level of the agents.
• Suggest calibrations to ensure consistent scoring.