Salary300,000 - 700,000 INR (PA)
Job TypeFull Time
Job Location Gurgaon,Haryana,India


Spanish Portuguese
0 to 4 Years
Hotel / Restaurants
Functional Area
Airline / Reservations / Ticketing / Travel

Job Description:

- In ensuring a positive and memorable experience for guests and travel partners based in Spain/Portugal.

- Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective sale enquiries.

- Describing different facilities and services depending on the needs of the callers and their interests.

- Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.

- Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.

- Lending patient ear for guest grievances and taking prompt actions for redress.

- Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities.

- Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.

Skills Required:

- A natural tendency to help people, a willingness to learn and improve, and diplomacy.

- Ability to communicate effectively in Spanish/Portuguese language for both written and spoken purposes.

- Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.

- Computer skills, organizational abilities and multitasking capabilities.

- Basic cognitive and analytical skills.

- General awareness is a desirable attribute.


- Graduation in any stream, Hotel Management preferably.

- Fluency in both English and Spanish/Portuguese language-written & verbal.

Transport- Air conditioned cabs for lady staff members from residence to office and back.

Orbit Global HR Consultants LLP
Orbit Global HR Consultants LLP
Office No 319, Shiv Narayan Complex Behind Hanuman Mandir, Near DLF City Court, MG Road, Gurgaon 122002
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Mathew Hr

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