Reservation Sales Associate (Spanish/Portuguese Language)

Job Description:
- In ensuring a positive and memorable experience for guests and travel partners based in Spain/Portugal.
- Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective sale enquiries.
- Describing different facilities and services depending on the needs of the callers and their interests.
- Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.
- Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.
- Lending patient ear for guest grievances and taking prompt actions for redress.
- Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities.
- Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.
Skills Required:
- A natural tendency to help people, a willingness to learn and improve, and diplomacy.
- Ability to communicate effectively in Spanish/Portuguese language for both written and spoken purposes.
- Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.
- Computer skills, organizational abilities and multitasking capabilities.
- Basic cognitive and analytical skills.
- General awareness is a desirable attribute.
Education:
- Graduation in any stream, Hotel Management preferably.
- Fluency in both English and Spanish/Portuguese language-written & verbal.
Transport- Air conditioned cabs for lady staff members from residence to office and back.