Salary250,000 - 300,000 INR (PA)
Job TypeFull Time
Job Location Gurgaon,Haryana,India

Skills

Excellent communication Skills Sales
Experience
0 to 4 Years
Industry
Hotel / Restaurants
Functional Area
Sales / Business Development / Client Servicing

JOB DESCRIPTION FOR RESERVATION SALES ASSOCIATE

Job Title: Reservation Sales Associate
Reporting to: Operations Manager

Job Description:
- A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests.
- Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers.
- Describing different facilities and services depending on the needs of the callers and their interests.
- Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.
- Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.
- Lending patient ear for guest grievances and taking prompt actions for redress.
- Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities.
- Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.
Skills Required:
- A natural tendency to help people, a willingness to learn and improve, and diplomacy.
- Ability to communicate effectively in English language for both written and spoken purposes.
- Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.
- Computer skills, organizational abilities and multitasking capabilities.
- Basic cognitive and analytical skills.
- General awareness is a desirable attribute.
Education:
- Graduation in any stream, Hotel Management preferably.
Salary & related perquisites:
- Best as per industry standards
Transport- Air conditioned cabs for lady staff members from residence to office and back. Male team members will get it
from Huda City metro station.
Work Hours: Shift timings for 24 X7 operations
- 0800 A.M. – 05:00 P.M.
- 11:00 A.M. – 08:00 P.M.
- 02:00 P.M. – 11:00 P.M.
- 11:00 P.M. – 08:00 A.M. (For Male members only)


Company
Orbit Global HR Consultants LLP
Location
Orbit Global HR Consultants LLP
Office No 319, Shiv Narayan Complex Behind Hanuman Mandir, Near DLF City Court, MG Road, Gurgaon 122002
Website
http://www.orbitconsultancy.in/
 
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Mathew Hr

HR Consultant

Kolkata,West Bengal,India

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