SalaryNot Specified
Job TypeFull Time
Job Location Kolkata,West Bengal,India


operation management sales training customer service daily operation team management process head team management
4 to 9 Years
ITES / BPO / KPO / Outsourcing
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling

Job Description

• Oversee the achievement of performance targets and budgeted goals
• Manage daily operations
• Define and coordinate sales training programs
• Provide detailed and accurate sales reports and forecasting
• Work with direct reports to maintain excellent service level, monitor performance and ensure employee performance meets established metrics and benchmarks
• Thorough knowledge of the concepts, practices and procedures of an outbound telesales call center
• Proven customer service skills, sales experience and leadership ability
• Ability to train agents in sales
• Experience with CRM databases and predictive dialers
• Minimum Graduate
• 5 years+ management experience in related capacity
• Prior call center sales experience must
Contact details: Utsha Kahali - 8420961292

SZI Technologies Pvt Ltd
SZI Technologies Pvt Ltd
7th FLOOR, Unit No. 4, Srijan Corporate Park, Block GP Plot No.- G2 Sector-V Kolkata 700091. Email:
View Jobs By This Company

Looking for Talent ?

Find the right people, Hire them now

Post a Job, It's Free

Get Matching Jobs in your Inbox

(No Registration Needed)

Create a Job Alert

Similar Jobs

Posted By

SZI Technologies Pvt Ltd

CEO and Digital Marketing and Telecom Head

Kolkata,West Bengal,India

View Profile