Operations Manager - Urgent Opening For Night Shift - International BPO

Job Description

• Oversee the achievement of performance targets and budgeted goals
• Manage daily operations
• Define and coordinate sales training programs
• Provide detailed and accurate sales reports and forecasting
• Work with direct reports to maintain excellent service level, monitor performance and ensure employee performance meets established metrics and benchmarks
• Thorough knowledge of the concepts, practices and procedures of an outbound telesales call center
• Proven customer service skills, sales experience and leadership ability
• Ability to train agents in sales
• Experience with CRM databases and predictive dialers
• Minimum Graduate
• 5 years+ management experience in related capacity
• Prior call center sales experience must
Contact details: Utsha Kahali - 8420961292