Salary200,000 - 350,000 INR (PA)
Job TypeFull Time
Job Location Mumbai,Maharashtra,India • Navi Mumbai,Maharashtra,India • Thane,Maharashtra,India


BT Customer Service Voice Process SUTHERLAND
0 to 3 Years
ITES / BPO / KPO / Outsourcing
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Greetings from Jobs Expert!!!
We are hiring for Customer Service (Voice Process) for our reputed Client
Designation - Phone Banking Officer (Inbound Voice Process)
Customer service (80%) Upselling (20%)
Job Summary: - Handle inbound calls for credit cards and banking and render accurate customer service to customers.
Objectives: - Rendering services to customers and ensuring satisfactory resolution to all the queries of the customers are provided.
Core Responsibilities :
Ensure Customer service excellence by:
Displaying complete onus to the customers query/problems -
Delivering service with requisite Courtesy and Accuracy
Ensuring Nil Customer complaints
Ensuring excellent SLS scores
Escalating/highlighting customer problem incidences
Adherence to service and sales compliance
upselling on set products (assets and liabilities products)
Ensuring Process efficiency by achieving set targets of call quality
Salary : up to 3.8 LPA
Location - Goregaon (EAST)
5 Days Working + Meal + 2 off
General Shift For Females
Desired Requirements
Excellent Written & Oral Communication
Passions towards Service Enthusiastic and Self Motivated
Ability to work in a dynamic environment
Good Comprehension Skills Team player with a positive attitude
Knowledge about banking Industry will be an added advantage
for more info
Call us on

Jobs Expert
Jobs Expert
new delhi
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