Customer Support Executive

Review SIEM report on daily basis and highlight security incident or potential incident on incident tracker.
Update IT operation team on daily basis for security incident or potential incident. Helping IT operation team to understand the incident and remediation for closure. Record information security incident and ensure closure of incident in timely manner
Understand IT operation and Identifying the false positive events with coordination with Technology team and highlighting the same with SOC team to update rule on SIEM (ESM system) for removing the false positive events from Report.
Arrive at best practices followed and configuration required for device / application after coordinating with SOC team and technology team. Coordinate with SOC team and Client technology team for any open issue.
Ensure recommended activities are finalized in timely manner and take follow up with respective team for timely closure and escalate in case any problem.
Weekly report, dashboards and update on identified incident and follow up status.
Perform initial level troubleshooting for devices which are not sending logs.
Proficiency in computer skills ( MS office Applications- word, excel and powerpoint)
Experience in ArcSight SIEM mandatory