Customer service executive- quality of service, job - Greater Noida,Uttar Pradesh,India - Broadway Infotech Pvt Ltd

Not Specified

Full Time

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Greater Noida,Uttar Pradesh,India

Skills

Customer Experience Social Media Customer Service customer support customer support executive cse customer care executive csr

Job Title: Customer service executive- quality of service,
Experience: 2 - 4 yrs

Connect and Interact with customers on calls, emails, chat support and Social Platforms including but not limited to Facebook, Twitter, LinkedIn and Blogs
To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensuring end to end resolution by taking complete ownership for the customer in every transaction
Provide responses independently and in accordance with processes guidelines
Provide professional yet personalized experience on all interactions with the customers
Excellent interpersonal skills, with the ability to troubleshoot
functional and non-functional issues correctly and clearly to external customers and internal stakeholders
Perform post resolution follow-ups to help requests / to follow up on cases till closure flawlessly
Ability to work independently and make decisions with little or no guidance
Handle high anxiety customers with a composed attitude
Should be willing to work for the customer without having constraints to timings/shifts
Should be flexible in learning different processes and be cross-skilled