Job TypeFull Time
Job Location Navi Mumbai,Maharashtra,India

Skills

Complaint handling
Experience
2 to 5 Years
Industry
Other
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Private Insurance
Insurance for employee + family
Other Benefits
Company Mobile
Salary Details
  • Basic Fixed Salary
  • Mobile / cellphone bill paid by the company
  • Provident Fund
(Negotiable : Yes)

Qualification
& experience


Graduate in any discipline
having minimum of 2 years of experience in customer service/ customer care.

Roles and
Responsibilities


·
Customer Complaint Resolution within time limits


·
Unblocking Terminal


·
Facility provision to retailers (al.door, ad material)
as per eligibility


·
Replacement of the Terminals as required


·
Bar Code provision


·
Change of Connectivity


·
Relationship and Rapport with Retailers


·
Actioning on Inactive Retailers


·
Supervising Customer Care

Skills:

·
Operational skills

·
Coordination skills

·
Strong communication skills

·
Multitasking; can work under pressure

·
Team player

·
Positive attitude towards work

·
Proactive approach

Performance
Criteria:
turnaround time for complaint resolution, retailer’s
feedback, proactive communication to all the stakeholders to ensure timely
service, ensure 100% documentation and timely process adherence, timely
delivery of facilities to retailers.


Company
Aavishkar Business Group
Location
Aavishkar Business Group
806, Rupa Solitaire, Bldg.No. A-1, 8th Floor, Plot No. :MBP-2, TTC INdl Area, Village: Mahape, Navi Mumbai -400710
Website
http://www.aavishkarbusiness.com
 
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