SalaryNot Specified
Job TypeFull Time
Job Location Greater Noida,Uttar Pradesh,India


Customer Experience Social Media Customer Service customer support customer support executive cse customer care executive csr
2 to 4 Years
IT - Software Services
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Job Title: Customer service executive- quality of service,
Experience: 2 - 4 yrs
  • Connect and Interact with customers on calls, emails, chat support and Social Platforms including but not limited to Facebook, Twitter, LinkedIn and Blogs
  • To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensuring end to end resolution by taking complete ownership for the customer in every transaction
  • Provide responses independently and in accordance with processes guidelines
  • Provide professional yet personalized experience on all interactions with the customers

  • Excellent interpersonal skills, with the ability to troubleshoot
    functional and non-functional issues correctly and clearly to external customers and internal stakeholders
  • Perform post resolution follow-ups to help requests / to follow up on cases till closure flawlessly
  • Ability to work independently and make decisions with little or no guidance
  • Handle high anxiety customers with a composed attitude
  • Should be willing to work for the customer without having constraints to timings/shifts
  • Should be flexible in learning different processes and be cross-skilled

Broadway Infotech Pvt Ltd
Broadway Infotech Pvt Ltd
A- 48, First Floor, Sector 64, Nodia, Uttar Pradesh 201301
View Jobs By This Company

Looking for Talent ?

Find the right people, Hire them now

Post a Job, It's Free

Get Matching Jobs in your Inbox

(No Registration Needed)

Create a Job Alert

Similar Jobs

Posted By