Customer Engineer

• Fully understand specific client implementation end to end, by participating with project team at various levels of Business Study, database design, implementation and deployment phase.
• Partner with testing team in creating test cases and test data.
• Create and automate a regression suite for a specific project, integrating all internal and external test cases.
• Execute performance testing and benchmarking on target platform.
• Provide L2 Application support on ZL’s products to clients by carrying out root-cause analysis of incidents / problems escalated by the L1 support team.
• Create and update a knowledge base repository to be used by client and customer support team.
• Build rapport with stakeholders to strengthen process and support delivery.

Profile Description

Skills Required:

Mandatory

• Computer Science degree or equivalent is required with 2-6 years of work experience.
• Experience in database development SQL skills is mandatory. Preferably on Oracle but not restricted.
• Programming Knowledge in JAVA is mandatory.
• Experience in providing production application / database support on a global scale with an in-depth understanding of SLA(s) is mandatory.

Desired

• Knowledge and exposure to regression testing, performance tuning and performance benchmarking.
• Working level knowledge on JBoss and UNIX.
• Domain knowledge of banking and financial institutions and/or large enterprise IT environment will be an asset

Competency Required:

• Excellent communication skills.
Exceptional analytical and troubleshooting skills along with ability to work independently and efficiently as well as part of a team.
• Should be flexible on working hours based on specific client needs