Salary300,000 - 600,000 INR (PA)
Job TypeFull Time
Job Location Thiruvananthapuram,Kerala,India


Customer support engineer Customer Service Engineer Service Engineer
2 to 6 Years
IT - Software Services
Functional Area
Accounting / Tax / Company Secretary / Audit
  • Fully understand specific client implementation end to end, by participating with project team at various levels of Business Study, database design, implementation and deployment phase.
  • Partner with testing team in creating test cases and test data.
  • Create and automate a regression suite for a specific project, integrating all internal and external test cases.
  • Execute performance testing and benchmarking on target platform.
  • Provide L2 Application support on ZL’s products to clients by carrying out root-cause analysis of incidents / problems escalated by the L1 support team.
  • Create and update a knowledge base repository to be used by client and customer support team.
  • Build rapport with stakeholders to strengthen process and support delivery.

Profile Description

Skills Required:


  • Computer Science degree or equivalent is required with 2-6 years of work experience.
  • Experience in database development SQL skills is mandatory. Preferably on Oracle but not restricted.
  • Programming Knowledge in JAVA is mandatory.
  • Experience in providing production application / database support on a global scale with an in-depth understanding of SLA(s) is mandatory.


  • Knowledge and exposure to regression testing, performance tuning and performance benchmarking.
  • Working level knowledge on JBoss and UNIX.
  • Domain knowledge of banking and financial institutions and/or large enterprise IT environment will be an asset

Competency Required:

  • Excellent communication skills.
  • Exceptional analytical and troubleshooting skills along with ability to work independently and efficiently as well as part of a team.
  • Should be flexible on working hours based on specific client needs

Three Star Consultancy Services
Three Star Consultancy Services
1st Floor, JK Tower, Aiswarya Road, Janatha, Palarivattom Kochi-25
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