Not Specified
Full Time
View Applications
Skills
Technical skill customer handling skills managerial skills- Experience
- 7 to 9 Years
- Industry
- Engineering / Infrastructure / Construction / EPC
- Functional Area
- Other
- Providing technical assistance to customers, during guarantee period and thereafter providing paid services as per after sale service policy.
- Providing training to customer’s operators for smooth running of machine and built a rapport with them.
- Providing help to sales staff during technical discussions with customer and as and when required.
- Communicating courteously with customers through telephone, email or any other means and keep them updated about their various queries.
- Investigating and solving customers' problems.
- Keeping accurate records of discussions or correspondence with customers.
- Coordinating stores and account managers for timely dispatch of FOC spares to customers.
- Courtesy visit to customers.
- Analyzing service report generated from service engineers visit and take further necessary action, if required to close the complaint.
- To receive and analyze suggestions from various departments including sales and to discuss possible improvements in after sale customer service from time to time.
- Training and grooming service team to deliver a high standard of customer service. Ensure proper time, man/machine and spares availability at site and instruct Service engineers about the machine and type of work to be attended before they visit the site.
- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
- Grooming Service Engineers on Business Etiquettes, as they are part of marketing team & in direct contact with customers.
- Company
- Rajoo Engineer Ltd.
- Location
- Rajoo Engineer Ltd.
Rajkot - Website
- http://www.rajoo.com
- View Jobs By This Company
Similar Jobs
Posted By
