Wael Rateb

Over more than ten years of experience within UAE and the whole GCC market in maintaining effective customer service to customer by utilizing excellent in-depth knowledge of company products and services.
I am commercially aware manager who has the ability to drive a Customer Service forward and add value to its operations. Experience in successfully managing, mentoring, coaching and leading a Customer Service team. Having superb caller engagement skills, and fully understands the value of superior customer care. Possessing excellent communication skills means I am able to relay clear and concise performance goals and expectations to staff and management teams.
Experience in managing a large team of staff from diverse backgrounds.