Umesh Shrirao

Highly skilled and motivated professional with 18 years of experience as Manager Aftersales, Flying Technician, Chief Manager product support, Manager Training & Technical Support and Head of After Sales.

Effectively manage a productive associate aftersales staff team while conducting service feasibility studies to stimulate and execute business growth in passenger and commercial Aftersales business. Thoroughly study, analyze, review and execute ideas to maximize revenues, profit and customer satisfaction. Professionally deal with the customers as well as handle their complaints.

Adept at developing processes and documents to increase and sustain parts and service revenue, parts to service ratios. Proficiently implement the VW standards at all dealerships.