Rahul Kumar

 MBA (IT) with over 11 years experience in PMO, Service provider consulting, Project Governance, CMMI v1.2, and Process Quality Assurance.
 Presently associated with SwiftMail Communications Ltd. (A Class ISP) as an Assistant General Manager- PM0
 Proficient at analyzing market trends to provide critical inputs for business development initiatives and formulation of selling and marketing strategies.
 Effective communicator with exceptional service delivery skills with the ability to relate to people at any level of business with significant experience working with corporate clients.
 Experienced in effective handling of cross functional teams.
 Key Skills include Service Management, Project Management Office, Account Management, Business Solutions in Telecom/ITES/CMMI industry
 Project management - Requirement analysis, Project definition report, Project Planning, tracking, monitoring & Control, SLA management, Escalation management, handling multiple projects simultaneously include budgeting and customer service
 IT Service Delivery – Managed delivery of multi-channel engagement (Voice, Live-chat & back-office) Remote Infrastructure Management, Understanding of technologies in IT Service Delivery (Servers, Networking, Storage, Virtualization, Cloud. Etc), delivery management to meet the SLAs, Vulnerability assessment with Monitoring Tools, Implement processes and methodologies for delivering the services efficiently and maintaining the productivity, Managing software licenses, security certificates and contracts with service providers, Ensuring that all issues are resolved within established SLAs. Responsible for RCA reviews, implementation of RCA findings
 In depth knowledge on preparing marketing concepts and possess abilities in analyzing and interpreting unique problems, with a combination of training experience and logical thinking to get the right solutions.
 A team player par excellence possessing good communication and interpersonal skills with the ability to work under pressures and deadlines.