Anurag Rajput

Currently associated with ICICI Bank Ltd. as Client Service
Manager(Privilege Banker), offering over 3 years of experience
in managing retail banking operations, team management functions,
ensuring compliance to RBI guidelines and internal processes,
operational and administrative effectiveness
 Hands-on experience in branch operations, measuring operational
productivity & performance, driving operational synergies,
formulating business plans & strategies, ensuring customer
retention, implementing cost control measures & delivering quality
customer service
 Capable of ensuring service delivery as per SLAs, TATs & norms;
identifying potential fraud, gaps & loopholes in services, thereby
mitigating risk; providing thought leadership on all operational
aspects; driving smooth & hassle free operations at all times across
all branch & business units
 Excellence in process & workflow management, people management
activities (performance monitoring & annual appraisals), back-end
operations-transaction processing and cash management including
new system policies and procedures implementation in
collaboration with senior management
 Successfully met KPIs across banking operations, satisfactory audit
reports, understanding of processes & procedural breakdowns,
customer service, risk & credit control & profitability improvement
activities across banking sector
 Rich experience of all processes and systems connected with
banking industry; familiar with RBI guidelines and other statutory
obligations.
 An enterprising leader