Zubair Ahmed

System Administration:
• Managed and administered Windows systems – Performed periodic maintenance, provided technical support and executed systems engineering.
• Installing and configuration of Server Manager.
• Installation of Active Directory and Domain Naming System (DNS).
• Configuring member server and client.
• Creating local and domain user accounts.
• Creating share folder, Accessing share folder and configuring offline files in client.
• Configuring local profiles, roaming profiles, mandatory profiles and home folder.
• Configuring Additional Domain Controller (ADC) and child domain.
• Creating Organizational Unit (OU) in group policies and applying it on domain level and site level and delegating control to a User.
• Server Backup and Recovery, Disk Management.
• Dynamic Host Configuration Protocol (DHCP).
• Windows Deployment Services (WDS).
• Server Operating Systems: Microsoft server 2012 R2, 2008 R2, 2003.
• Operating Systems: Windows 10, 8.1 & 7, Windows Vista, Windows XP.
• Configuration and troubleshooting of E-Mail clients like Ms Outlook 2013, 2010 & 2007.
• Performed troubleshooting and provided resolutions for server problems.
• Implemented proper recovery procedures for disasters and administered user-accounts’ mailbox.
• Maintained the timely back-up of important data and management resources.
• Assisted in the timely recovery of data lost due to software crash or hardware failure.
• Conducted periodic performance tests on existing servers.
• Managed and advised the deployment of new system designs.
• Planning and undertaking scheduled maintenance upgrades.
• Responding to breakdowns.
• Providing Onsite Support to the employees.
• Remote Support for User’s onsite or Client Location.
• Installing, Configure and troubleshooting of Desktops and Laptop Applications.
• Investigating, diagnosing and solving computer software and hardware faults.
• Supervising junior engineering and technical staff.
• Checking computer equipment for electrical safety.
• Maintaining records of software licenses.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals, such as Software developers.
• Testing and evaluating new technology.
• Good Understanding and knowledge of LAN/WAN Technologies
• Ensure computer hardware is safe & complies with health and safety legislation.