Zia Rahman

A reliable, punctual, and self-motivated professional seeking employment where one is able to utilize their exceptional interpersonal skills and previous experiences at becoming an asset to a growing company with the ambition of advancing and learning new skills. I have an outstanding work ethic, and I am exceptionally detail oriented, have excellent organization skills, acquire admirable verbal and written communication skills, and possess the ability to prioritize and self-direct while proficiently multi-tasking under pressure in a fast paced environment. I have extensive customer service experience in office environments and service industries, giving me varied skills and the ability to work with many different types of people.

KEY SKILLS
• A clear and confident telephone manner.
• Ability to communicate effectively with a wide range of customers.
• Proven aptitude for dealing with customer complaints.
• Extensive knowledge of Microsoft Office, Excel and PowerPoint.
• Experience of working in a busy, inbound call centre environment.
• Dealing with customers Face to Face.
• Fully aware of the importance of data security and relevant legislation.