Wissam Tahat

• Solutions-oriented professional with 12 years of significant progressive experience in systems
operations, focusing on maintaining Telecom Voice and Data Solutions, and Messaging Services.

• High level of communication, inter-personal, supervisory and organization skills.

• Outstanding analytical skills and ability to synergize with team members.

• Highly experienced in first and second level Technical Support with emphasis on high
responsiveness and adaptability to customer needs and satisfaction.

• Handle Change Management functions for Etisalat networks and define roles and major responsibilities
in the implementation of the policy and process.

• Manage and govern all changes in Etisalat Networks to mitigate adverse impacts for Business
operations and the Network users due to the changes.

• Study Telecom networks in terms of their interdependency and connectivity in order to assess risks.

• Handle a projects management of VAS & Messaging systems and assures the delivery of the product, service, with the specified features and functions and within the baselined time scales .