Valeed Mulla

IT Professional with 20+ years of experience in:

~ERP Management
~Infrastructure Management
~Data Centre Management
~Budgeting
~Incident & Problem Management
~Strategic Planning
~Helpdesk Support
~Network Management
~Change & Release Management
~Risk Management
~Statutory Compliances
~Liaison & Coordination

• Holds the distinction of managing LAN network for more than 300 clients including national and International customers from countries like Bahrain, Kuwait, UK, India & Malaysia
• Expert in implementing infrastructure technologies that decrease costs, increase performance & improves productivity
• Demonstrated skills in designing and implementing IT solution that improves business functionality
• Proficient in following ITIL business process for Change/Incident/Problem Management
• Adept in ensuring stable IT operations through managing metric around service delivery, supporting IT infrastructure, business applications and maintaining acceptable internal Service Level Agreements
• Talented in installing, administering and maintaining High Availability Business critical environments
• Possess excellent detail orientation, problem solving and analytical skills
• IT Strategy - Planning, Performance Management, IT effectiveness, Benchmarking, operating model