Usha Rani Patil

I handled a team of 20-22 phone banking officers , who deal with customers of ICICI Bank for service related issues of Credit cards, Pre paid cards and Saving accounts.

I had responsibilities of team performance and individual performance improvement at par with banks standards.
Imparting training about the new products and processes implementation.
Team building and achieving service standards.
Handling escalation related to services issues and resolving them in turn around time.
Improving the laid down processes of the Bank .
Timely Feedback , team huddles , COACHING and mentoring the team.
Nurturing the Talent of the individual team member .