Umer Jaffer

An incisive professional with over 8 years of experience in Modern Retail
Sales Achievement
• Conduct sales analysis, follow up on market trends and monitor the competition’s activity
• Propose ways to improve the business: in store merchandizing, opening hours, product mix
• Be present in the shop floor to generate sales during peak hours of Trading

Customer Service
• Identify customer potential needs and use initiatives to meet those needs
• Working on Mystery shopping Results and Action Plan to Achieve Excellent results
• Ensure consistency in customer service delivered and handle all complaints
• Ensure building, maintaining and using the customer database
• Prepare for the inventory.

General Operations
• Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of vnew launches, in store animation or renovation and provide feedback accordingly
• Follow up on different issues with Mall Management such as mall promotions, permits, security.
• Mark down and Price Revision for Slow movers.
• Monitor customer movement into the shop and detect any theft or violation
• Monthly SOP Audit

Stock Management
• Enter all received goods and ensure stock control and proper record of all stock movements
• Prepare for the inventory, Daily Replenishment of Stock, Identifying Fast and Slow Seller and request
for Movement of Stock as per the trend. Requesting stock for the Broken Family Range
• Inventory Test Count on Daily basis.

Merchandising
• Maintain high standards of Visual Merchandising, housekeeping in term of cleanness, display, lighting and stock rotation

Man Management
• Manage, engage and delegate the responsibilities of the team
• Conduct the appraisal and assessment of own team members
• Responsible for coaching and training team members.

Communication with different departments
• Reconcile daily reports with Accounting Department
• Get the Issue resolve with the IT department for price and offer updation