Umair Kazi

• 8 years of experience in Banking with reputed organization in UAE.
• A Graduate with excellent computer skills.
• Well experienced in Debt Collection, Customer Service, Complaint handling & resolution.
• Undergone several training programs in Collections, Customer Service, and Quality Service Management from reputed trainers.
• A highly efficient planner & organizer with a keen eye for finding the simpler, quicker and more efficient way of doing things & recognize potential opportunities/infrastructure necessary to facilitate growth.
• Have excellent communication, convincing, negotiation, influencing & interpersonal skills.
• Skillful in diagnosing, understanding & handling customer’s/clients’ needs or wants and resolving their issues with ease.
• Self-motivated and ambitious with strong desire to succeed.
• Computer Literate (MS-Office, MS-Word, MS-Excel, MS-PowerPoint)
• Ability to meet deadlines and commitments.