Tvv Gangadhara Rao

A dynamic professional with 13 years of rich experience in Operations Delivery with key focus on producing "Sustainable results through operational rigor and governance" Proven track record in handling several aspects of Operations excellence - "Projects, People, Performance, Program, Change, Client & Customer experience management" Six Sigma Green Belt certibed with a proven track record of Euilding high performing teams using several lean tools. (xceptional knowledge in various functions - "Customer service )(mail, Chat & PhoneT, Collections, (-commerce, Draining, Migital Harketing,Dransitions, RSH & CSH" Righly skilled in delivering key performance indicators like "CSAT, TAT, Employee Engagement, Productivity, Attrition & Quality"