Thomas Jose

19 years of rich experience in Operations / Collection / Marketing /customer services and Dialer Management with reputed organisations in Banking / Telecom & Health Care across geographies. A keen strategist & performer, with expertise in managing entire sales & marketing operations; ensuring optimal utilization of resources; distinction of accomplishing multi-fold revenue increase from 0.2 million to 2.2 million in less than 8 months at Firstsource. Proven skills in breaking new avenues & driving revenue growth. Proactively conducting opportunity analysis by keeping abreast of market trends and competitor moves to achieve market-share metrics. Adeptness in expanding the channel repertoire, thereby increasing demand in the market. Possess excellent interpersonal, communication, leadership and analytical skills with demonstrated abilities in customer relationship management.