Saiyyedali Saiyyed

• Excellent Team Management skills and proven ability to talk both the IT and end-user language.
• Providing help-desk application support and issues resolution in line with customer Service Level Agreements(SLA)
• Ability to build and lead team individually and get things done with efficient cycle time.
• Ability to comprehend new and complex systems with ease processes.
• Strong analytical and problem solving skills, computer proficiency and good grasping power.
• Capacity to work even in extreme stress and always willing to put in extra time and effort.
• Ability to evaluate situations from multiple standpoints, and to appreciate the concerns of people with different perspectives.
• Good inter-personal and communication skills.
• Ability to work collaboratively.
• Commitment to achieving corporate goals.
• Completed Personality development public speaking from INDO American society Mumbai
• Completed German language training from COLONNADE training centre Hamburg Germany
• Can speak and read German language
• Excellent problem Solving skills
• Excellent organizational skills, Good communicator
• Ability to manage expectations and control change in an IT projects environment
• Ability to change priorities at short notice, manage impact and customer expectations
• Good exposure to ITIL framework, Incident Management Certified.
• Problem Management
• Event Management
• Risk Management
• Change Management
• Release and Deployment Management
• Knowledge Management
• Capacity Management
• Availability Management
• Information Security Management
• Project Management Professional (PMP) has undergone currently