Royce John Palakkappilly

As an experienced and skillful professional with comprehensive experience coordinating department operations and providing exceptional customer service, I am confident in my ability to make a substantial impact on your dealership’s success as your next Automotive Service Advisor.
My background lies in providing diagnostic services and support to mechanics and technicians while communicating effectively and thoroughly with customers to stimulate trusting relationships and maximize repeat and referral business. Having refined and targeted my skills in providing estimates, preparing repair orders, and conducting customer follow-ups, I stand prepared to dynamically benefit your service team.
My qualifications include the following:
• Serving as the chief point of contact for all automotive service and repair matters; coordinating service schedules, pricing repair jobs, setting appointments, and maintaining daily log status reports to facilitate optimal department productivity and efficiency.
• Managing customer repair needs while maintaining full transparency on cost and time estimates to successfully meet service delivery standards.
• Amassing comprehensive product knowledge to effectively address and support service maintenance requirements and warranty information.
• Earning positive Customer Service Index scores and maintaining trusting and loyal customer relationships due to my strong work ethic and my proven commitment to customer satisfaction.