Rizalina Ancheta

• Extensive experience in Branch Operations ~ Customer Service Management ~ Customer Complaints & Escalation Management ~ Compliance Management ~ Business Development ~ Quality Assurance ~ Training & Development
• Effectuating strategic and operational plans for the branch for drawing a good image
• Managed branch operations; ensured timely resolution of customer queries/ concerns/complaints and documented the same
• Experienced in developing profitable & productive business relationships and building an extensive client base
• Developed & submitted branch reports and records to the Branch Manager
• Identified staff needs, organized trainings and recommended the same to HR for training of Products and Services as applicable.
• Ensured smooth branch operations in adherence to AML compliance and UAE Central Bank laws
• Implemented & monitored OFAC/KYC & AML and ensuring compliance with international standards
• Honed with decision making, leadership and management skills