Ramamoorthy Natarajan

• Dynamic career of 25 years that reflects pioneering experience and year-on-year success in achieving quality product and service norms by resolving their service related critical issues
• Multi-disciplinary experience in After Market operational activities like failure analysis, MTTR, technical support, marketing strategy execution, spare parts sales analysis, product & market development activities, dealer development/management, market analysis and so on; hands-on experience in managing the after service administration like yard management, erection & commissioning, pre-delivery inspection, preventive maintenance (AMC), troubleshooting and technical communication
• Proficient in setting-up service management processes (policies) involving evaluation & improvement of the service centres on a continuing basis; increasing productivity of service and service sales force
• Skilful in cementing relationship with the clients/customers for generating business accomplishing business goals; an effective communicator with skills of establishing relationships with clients & contributing towards improved after-sales satisfaction