Raju Yati

A result-oriented professional with nearly 11 years of experience in Service Delivery Operations and Project Management
Proven success in end-to-end service delivery management and ensuring effective management of various resources to client requirements; capabilities in optimizing / process performance and efficiencies
Expert in managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring maximum CSAT
Proficient in technical project management including scheduling & negotiating with clients for iterative product development and delivery, balancing work distribution to meet project deliverables & delivery as per quality & time norms
Hands-on-experience in analyzing information system needs, evaluating end-user requirements, custom designing solutions and troubleshooting for complex information systems management
An effective communicator with relationship management skills with the capability to relate to people at any level of business and management