Rajesh Burra
Team Developer at Bank Of America Continuum Pvt Ltd
Hyderabad,India | ITES / BPO / KPO / Outsourcing
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Supporting Team of 15 associates.
Taking the updates and cascading to the team across sites.
I have assisted and Mentored peers with process clarification continuously. Improved peers who were bottom performers within the group and team.
MIS Daily/weekly/monthly
Scorecard and Reports for LOB and operations.
Counseling the associates and escalating the issues to solve the same.
Review Meetings – Clients, vendors / weekly, monthly.
I have also taken care of the transport roasters to ensure that No-Shows are controlled.
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