Raja Abdul Mateen

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Helpdesk support role. Work well independently or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Easily identify and resolve technical issues and concerns. Perform basic account administration duties according to established procedures to expedite response to user requests including mailbox password changes, and account extensions. Handles problem recognition, research and isolation by contacting end users to collect information about problems and leads users through diagnostic procedures to determine the source of the error.