Pradeepa Kumar

A diligent software professional offering over 15 years of experience in the areas of Product & Production support in the IT industry Involving Retail, HealthCare, Mortgage and LMS products

Profile
• Dynamic and versatile project leader with cross-functional experience and comprehensive business/technical skill set for handling large scale delivery assignments in various platforms and technologies
• A thorough professional with solid experience in formulating robust integrated strategies while managing & leading teams for running a successful process operations and developing Business Continuity Plans, Procedures, SLAs, and Service Standards for driving Business Service Excellence
• Experience in Retail, Health Care and Mortgage domains
• Has experience transitioning support work from US to India and expert in setting up and scaling up application support team from the scratch
• Champion of monitoring, incident management, problem management and change management process
• Experience in mentoring and coaching at different levels and grooming low performers. Supervising staff strength of 25.
• Insights in to Vendor strategy and models for IT Operations
• Expert in Automation, improvising productivity and global support operations
• Deep understanding and experience of implementing processes- ISO, Six Sigma and ITIL
• Known to build great partnership and trust among stakeholders