Pradeep Kumar

10+ years experience in IT Operations Management, IT Infrastructure Management, IT Management , Vendor Management, Remote Infrastructure Management, Project Management, and People Management. Experience in managing multi location, multi domain IT Managed Services Service Delivery, supporting business critical functions such as E-mail, Active Directory, End User Support, Network Management and Data Centre Operations. Experience of Implementing and Managing ITIL based service delivery processes to improve the service availability and end user experience.