Profile
Currently employed with Sarovar Group at Lucknow as Front Office Leader,since September 2015
• Well versed in Front Office Operations including Reservations and Revenue Management,
• Strong customer servicing acumen with proficiency in handling/enhancing the operational processes.
• Demonstrated skills in providing high value-added services to corporate and individual customers by providing them effective solutions thereby enhancing their level of satisfaction
• Resourceful in client servicing with accountability of effective hotel bookings & reservations
• Proficient in providing excellent client service & serving as liaison between clients and corporate / external contacts
• Abilities in managing a company's strategic approach to organization policies including negotiations with all vendors
• A keen executor with skills in conceptualizing and effecting process initiatives to enhance overall operations
• Exposure to the concept of HR Operations including Recruitment, Manpower Planning, Facilities Management
• Proficient in Computers- Microsoft Office-Word-Excel-PowerPoint- Maxi Mojo Software, Internet.
• Bachelor’s in Hotel Management from Institute of Hotel Management (NCHMCT), Chandigarh
• Masters in International Hotel & Tourism Management from VATEL International Business School of Hotel and Tourism Management, Singapore in 2015