Naveen Mittal

Managing IT Infrastructure Operations of Colt and providing support to 5000+ users
Heading a team of 15+ information workers to manage the India IT operations and 30 third party (Allied Worldwide) information workers to manage EU/UK IT operations for timely delivery of services
Conducting the performance appraisal system for the team and aligning individual employee's day-to-day actions with strategic business objectives
Enhancing the capability of IT Support Team through effective discussion and knowledge sharing by building an effective Company Knowledge Base
Ensuring application & compliance with the company’s IT policies in administration of IT infrastructure through strategic development and ongoing maintenance of systems architecture / infrastructure for onsite & remote office; assessing IT requirements in terms of software, hardware & other peripherals / products and handle procurement of the same
Inventory & procurement of IT Hardware
Proven track record managing external vendors / suppliers, identifying improvements within existing SLA, conduct regular updates on service management and quality.
Supervising:
Managing End User Computing technologies such as Application Packaging, Software Distribution and Patch Management, Imaging, Enterprise Mobility, Virtualization, Collaboration Services such as Sharepoint and Office 365.
Managing and supporting Desktops/Laptops/Thin clients/Microsoft Surface & Lenovo Tablets/Polycom & Cisco VC devices/Network Printers/IP Phones and Smart Phones for Colt users
RES Workspace Manager (being used for profile management, application deployment and publishing)
Microsoft APPV for sequencing of the applications
Crypto Card Portal and providing support to all users
Recomposing of VDI Pools with latest security patches & application updates