Michael Yeh

I’m a Bachelor Degree Graduate, Major in Computer Engineering having more than 11 years in UAE and 5 years as Project Engineer in R & D at Lexmark USA for a total of 16 years extensive working experience in the field of IT Management, IT Infrastructure, IT Service Delivery, IT Operations, IT Service Desk, Software Development Lifecycle, Network Administration, Server Maintenance, Customer Services/Support (Internal and External Clients), People Management, IT Solutions and Services / IT Helpdesk and Technical Support, Project Management (Software / Hardware Development and Business Development), Project Coordinator (Planning and Account Management), Web Management, Asset Management and ITIL Principles. Strong experience in Implementation of RFID Solution and Vehicle Tracking Systems, CCTV implementation, MS Dynamics and Great Plains, Orion, Oracle, EPICOR, and SAP ERP Solution. I aspire to progress and develop my career to your prestigious and growing company where I can establish a remarkable legacy of my career as I have acquired in UAE/USA/Philippines Major Business entities. I've work with some major Oil and Gas companies / Power and Energy as a client with Fulbright & Jaworski, Corporate Companies such as Dubaiworld and Lexmark International, Major Abu Dhabi Developer Tourism Development and Investment Company within major industries I believe my experience is viable to complex environment. I'm a team player and "hands-on" person in terms to work and completing the task. I consider that my acquired skills in USA and also in UAE are viable and competitive for the growth of your company’s success.

I was one of the first 14 Pioneering Employees who develops the integrity and success of the Lexmark R&D Corporation in Cebu, Philippines and Kentucky Lexington USA. My experience in hardware and software within the Lexmark industries are my advantage that I can surely deliver at my utmost expertise towards customer services, support services, and project management. We have established an astounding output which made Lexmark R&D to put up two buildings in Cebu for R&D Facility. In addition to my experience in Service Deliveries / Customer Focus and Satisfaction / Up-to-date procedures according to ITIL principles and ITSM procedures which I focus in Service Desk. My vast experience in operation that I acquire from my previous companies can be a very vital advantage where I'm able to adjust and implement fundamentals that can improve my approach to any entities and service agreements that are beneficial to both Customer and Company Relationships.

Profound knowledge in maintaining IT infrastructure operations and in-depth knowledge of 2003/2008 servers, Terminal Server (Citrix), Firewall, Routers, Wireless Intranet, WAN / LAN setup including CCTV. Hands-on experience in VERITAS software for backups and disaster recovery setups including VMWARE and sound knowledge of Microsoft products - Anti-virus, Exchange Server, ISA Server and Office Support. Strong Knowledge on ERP implementation and Software Development Life Cycle (SDLC) and IT Project Management and extensive expertise in Service Desk.