Profile
I have 16 year of experience in customer relation, communication and contact centers field including:
Manage projects
Management consultancy
Set standards and policies
Lead huge teams
Deal with business owners
Training junior and senior staff in communication skills, leadership and management
Fraud and risk tracing and follow up
Treat with hard people in hard situations with problem solving
Planning, forecasting, analyses and KPI control
My Start was in 2000 as a contact center agent until the moment as a customer relation, communication and contact center management consultant.
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