Md Safiqul Islam

Telecom Industry
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• Contact Center System
a. Avaya Communication Manager
b. CTI/Avaya Interaction Center (Voice, E-mail, E-chat)
c. Interactive Voice Response (IVR)
d. Avaya Contact Recorder
e. Call Management System
f. Application Enablement Services
g. Avaya Proactive Contact
h. Symon Enterprise Server
i. Unified Communications & Conferencing (Audio, Video, Data)
j. e-fax
• Contact Center dashboard reporting
• Interface Developer on Avaya System
1. Automatic CLI copier
2. SMS Middleware
3. ISD Permission process
4. IP Phone AuthCode recovery process
5. ET user management system
6. Network Systems alive checker
7. vendor management (both local & overseas)

Bank Industry
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• Automate Fraud Detection process
• Card Fraud Risk Management planning & administrated related modules of CardPro, Tranzwear
• EMV –Chip & Wisecard SmartPersoWare introduction
• Anti-card skimming device & PCI DSS implementation
• ATM Switching Software (Phoenix - TPS)
• ATM Monitoring Software (InSight - Multi Vendor ATM Monitoring & Management - TPS)
• Remittance Payment System Automation
• Supervise and monitor officer's daily activities (24hrs card transaction monitoring team)
• Automate remittance payment system and integrated Lotus Notes mail to share with payment agent of BRAC (NGO) remote location.

Software Development Industry
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• http://www.ecicaps.com
• http://www.barewalls.com