Mario Francis

Banking professional with 12.8 years of experience in Banking operations, customer service and complaints management.
Presently working with Scope International as Senior Manager, Group CDD Ops.
Knowledge & understanding of AML, CDD regulatory environment and AML risk implications.
Roles in Operations include AML CDD for Client onboarding, Customer due diligence doc review / Account opening, Periodic reviews & account maintenance. With an extended role of trainer for the CDD certification program.
Products handled include Retail lending [Cards] and Liability products [CASA].
Proficiency at managing new migrations into the operations HUB and Process reviews overseas.
Demonstrated abilities in developing healthy relationship with the customers /stakeholders for generating business and leading large teams towards accomplishing business goals