Manoj Kumar Mitra

A dynamic professional with BE ( Electronics & Telecom Engg). MCSE having nearly 22 years of rich experience exclusively on largest ISP network ,Banking Domain & Media services, RF Domain & premier Defence Organization in India, having key skills in IP/MPLS, RF, BFSI, Media Services, Budget Management - CAPEX & OPEX Planning for NOC, Team management, vendor Management, last 10 years as head operations & delivery of NOC/SOC, rolled out new NOCs/SOCs, Excellence in operations & delivery of services to customers with an illustrious track record of consistently achieving KPI targets like Ticket Rate, Resolution efficiency, MTTR, CSAT, ESAT, SLA etc. with key focus on top and bottom line profitability by ensuring an optimal utilization of resources

Currently leading & managing the RF ONNET operations of 27K RF links delivered using RF Wimax Telsima 4100/6100/6400 BTS Series, 2150/2160 SS, Cambium 5.8GHz CM100 SM & AP, Radwin 2.4 & 5.8GHz 1K/2K A110/A150/C100 series(PTP), Radwin 5K PMP, Pine & RICi(Mrotek) converters, power design /Telenet/Mrotek PoE, functional across PAN India with a team strength of 40+ in SOC and 250+ Field Engineers deployed for BTS & customer site support.