Manish Verma

 A seasoned professional with an overall experience of 20 years.
 A Results oriented Contact Centre executive with strong, technical,
business and financial acumen in designing and leading all aspects of
multi-channel (24/7 – Voice/Email/Chat) centres.
 Lead start up teams in diverse cultural environments with multi-industry
and international experience, regulated and non-regulated sectors.
 Recognized for intellectual horsepower as an effective, collaborative
leader skilled in building and motivating high performance teams across
divisional boundaries.
 A Solid professional who possesses strategic agility to bring "best in class"
people, process and technology that deliver efficiencies and profitability
through blending service delivery with organic and outsourced resources,
both international and domestic.
 Expert P&L management and proven ability to give rise to profitability by
minimizing the project OpEx
 Developed and managed teams (up to 500 people) and generate revenue
by providing direction and leadership towards operational excellence at
an effective cost structure.
 A reputation of award winning, result-orientated, hands on individual with
superior organizational skills