Profile
A management professional with strong know-how in Operational Excellence, Service Delivery, Project Management, Client Relationship, Transitions & Vendor Management.
Approx. 15 years overall experience with significant management experience in a mix of ‘steady state’ organizations & 'start up' in Process industries (BPO/KPO) setting up and running Operations; Investing, Building and Leading large & high performance Operations/Delivery teams and servicing clients in the Banking and Financial Services space.
Able to devise and implement coherent strategies whilst improving internal processes and procedures within a demanding environment, project deadlines and budgets with key focus on top line profitability while ensuring optimal utilization of resources for global clients in the services industry.