Krishna Kumar

Dynamic Professional with 7+ years of experience in Logistics, Warranty & Claims Management operations, equipped with the expertise in part logistics, Document Verification, In Warranty and Out of Warranty Claims depending on Service types, Defects type, repairs and part types. Customer Service Functions, Servicing, Dealer Management, Fault finding, Trouble shooting, Estimation & Final Inspection, Presently spearheading as Team Leader with © REDINGTON GULF FZE – INDIAN BRANCH
Demonstrated capabilities in systemically assessing servicing needs of the customers and offering befitting solutions. Key competencies in Maintenance, preparation of SOP, designing & implementing quality control systems & procedures and achieve highest quality standards. Skilled in developing and nurturing business relations with key vendors. Proven expertise in streamlining customer services function by designing innovative systems and processes to generate high value propositions for the customers. A complete manager with strong People Management Skills, capable of managing members having distributed skill sets, ensuring judicious utilization of resource as well as ensure skill upgrade, competence management, career planning & mentoring of the team members and maintaining TAT, Quality, Productivity and Behavioral aspects of the Team, Paid cases invoice verification