Profile
Having 10 years of experience in ITSM.managed the team size of 35 technical analyst with high end support methodology with 100 %CSAT CAST and 99% SLA . Managing complete IT service desk operations and people management. Good exposure in IT service delivery and customer support as a Sr.Lead Service desk.Directly reporting to the project manager and attending customer review on monthly basis.preparing various internal reports,assessment report,MIS Report, process reviews,engineers performance report.
Additional exposure in HW&SW Asset management with more than 6 years experience along with team management.
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