Kaushik Dalwadi

ADDRESS:
C/27, Govardhan Park,
Near Sukan Cross Road,
New Naroda, Ahmedabad,
Gujarat.India.382345.
E-mail: dalwadikaushik@gmail.com
Cell No: + 91- 99099 63236
Date of birth: 31-Aug-1975
Skype: Kaushik Dalwadi

AREA OF EXPERTISE BY ROLL
Customer Service Management
Complaint Handling & Resolution
Spares Management
Management Information System
After sales Management
Process Improvement
Customer Satisfaction Enhancement
ISO Guideline

PROFESSIONAL STRENGTH
Leadership and strong team working skill.
Achieves customer service objectives
Individual as well group coworker.
Meets customer service financial objectives
Flexibility and problem resolving skills
Determines customer service requirements


ROLL AS A MANAGEMENT TEAM MEMBER
Spares business shortfall analysis
Leadership and strong team working skill.
Service team manpower utilization analysis
Foc order analysis
Achieves customer service objectives
Competitor business Analysis
Flexibility and problem resolving skills
Customer satisfaction

LANGUAGE
Gujarati
Hindi
English
KAUSHIK DALWADI
Asst Manager - After sales & service

SUMMARY:
Over 14 years of combined experience of Service Management, Project Execution Erection, commissioning and Maintenance of Heavy Machinery manufacturing Industries.
CAREER OBJECTIVE:
I wish to secure my position in an organization, which will provide me opportunity to sharpen my professional skills and making myself productive for the organization.

EXPERIENCE:
Asst Manager - After sales & service
2007- Present
ELECTROTHERM INDIA LTD. AHMEDABAD, GUJARAT
Personal Information One of the world leading heavy machinery manufacturers of Induction melting furnaces, DC Arc furnaces, Ladle Refining Furnace, Induction heating and hardening systems, Metal Refining Converters and transformers, other capital equipment.

CURRENT KEY RESPONSIBILITIES:
• Preparation of detailed schedule at site for the installation and commissioning.
• Insure service & work completion report acknowledgment duly certified by the client.
• Co-ordination with client, consultant, engineering, works, Contractors& site.
• To visit clients periodically for generating inspection and service opportunity.
• To recommend suitable spares and service compliant completion.
• Collection and submission of service & work completion report.
• To collect AMC from customers. Achieve AMC business target.
• Overall erection, commissioning & handover site to end user.
• Developing spares business with existing clients as well as new client.
• To send spares and AMC quotations to customers and follow-ups for payment.
• Guiding & training at site to client / consultant / operation team. ·
• Techno-commercial discussion with customers, prepare & submit offer to client.
• Prepare monthly spare sales report and take corrective actions in case of any
• Deviations.
• Hands on exposure to project planning, designing, project engineering, development.
• Strong focus on customer complaints handling, reliability warranty analysis, reduce field failures & Vendor Improvement improve product quality.
• Co-ordination with production, purchase, engineering, project management dept.
• An effective communicator with proven ability to build strong customer and personal relations and well developed leadership qualities.
• Maintaining records, ISO improvements, MIS improvements, SAP documents. Responsible of the coordination of the overall service department including:
• Breakdown attendances for products under warranty.
• Creativity of service, availability of spare parts with technician and subcontractors, Sales of spare parts.
• Technical benchmarking of competitor products and report
• Coordinate for reports on product improvement requested by client Improve
the quality and cost effectiveness of installations and products.
Keep quality issues as top priority and organize traceability of products from
Suppliers (material certificate) to final customers in collaboration with logistics/ stores Department
• Responsible of service team management: Evolution of service, recruitments,
• Competence of technicians, technical training.

2006-2007





2003-2006
DHALL ENT. & ENGG. PVT LTD. AHMEDABAD, GUJARAT.
India’s leading manufacturer of Textile Processing M/C. Stenter, Jumbo jigger, Mersrisor, Combo range Shrinkage M/C .etc.
Position: Production Engineer ZEN AIRTECH PVT LTD. AHMEDABAD, GUJARAT.

ZEN AIRTECH PVT LTD. AHMEDABAD, GUJARAT.
India’s Leading Manufacturer of Reciprocating High pressure & law pressure, reciprocating Lube-Non lube & Air Compressors.
Position: Production & Testing Engineer



1998-2002

2010-2013

EDUCATION:
Diploma in Mechanical Engineering, Year 2002, (Govt. Polytechnic Ahmedabad)

BBA from Dr. Babasaheb Ambedkar Open University, Year 2013.



2010

2010

2010

2005
TRAINING &CERTIFICATE:
Attended training seminar of Negotiation Skills by Mr. Rushikumar Pandya at Indus Institute of mgmt. Ahmedabad
Ahmedabad. Attended training seminar of Global business Etiquette by Ms. Rama Moondra at AMA, Ahmedabad.
Attended training seminar of Industrial Hydraulics by Mr. Girish Joshi at Bosch Rexroth India Ltd, Ahmedabad.
Certification in Auto CAD, MS-Office & internet.

TECHNICAL UNDERTAKING:
• Cooling tower, all type heat exchanger, Air Dryer, Pumps, Blowers, Pneumatic system & Air compressor andBlower installation/ trouble shouting and Heavy machinery-Plant Utility Maintenance.
• Trouble shouting of hydraulics & co-related system, Gear pumps, Motors & Valves.
(Training taken from Bosch Rexroth)
• TPM & TQM