Harsha Bharathan

Profile Summary

Talented and self-driven Executive Assistant with 12+ years’ successful track record in providing administrative support to business leaders. Hands-on experience in organizing meetings, coordinating with stakeholders and maintaining the executive’s calendars. Known as a passionate person who is willing to accept new challenges

Career Experience


Executive Assistant to COO – [ 2nd May 2012 to 31st Oct 2017 ]
Sistema Shyam TeleServices Ltd operates as a former subsidiary of Sistema JSFC. The company was formerly known as Shyam Telelink Limited and changed its name to Sistema Shyam TeleServices Limited in January 2009. Company Offered telecom services under the MTS Brand. Presently Sistema Shyam TeleServices Limited operates as a subsidiary of Reliance Communications Ltd.

Responsibilities

Secretarial:
• Compile and summarize background materials for use in preparation of reports, briefs, meetings and presentations.
• Assist in Go to Market strategies based on New Circle Projects and initiatives.
• Provide assistance in the coordination of service-wide activities (meetings, Internal Open house forum), special projects and events
• Liaising with Chair to Plan meetings, Maintain interaction and coordination with the different Business Units and Functional Heads and other management staff regarding on-going business and operational activities and other administrative matters; monitor and report the progresses and policies related the Circle’s overall performance output, programmes and activities
• Maintain calendar/schedules of the COO; monitor changes and communicate relevant information to appropriate management team members.

Marketing Related:
• Promotional offers & campaigns
• Monitoring customer life cycle Management
• Audit analysis of Call centre process
• Customer segment wise surveys through random sampling outcall or Survey Monkey portal – PFZ advisories to fishermen folks, GB fest

Sales coordinator:
• Daily Sales Bulletin
• Channel Management relating to stock movement from distributor point
• Channel Communication on monthly offers with distributors
• Monitoring sales productivity and site wise profitability

Customer Service Support:
• Incremental revenue from Inactive to active customer base
• Bad debt recovery from NPA accounts
• Predictive churn management control by retaining voluntary and involuntary customers through various programs

Secretary/ Outbound executive – [ 30th August 2007 to 30th April 12 ]
Tata Teleservices Ltd Incorporated in 1996, Tata Teleservices Ltd was the pioneer of the CDMA 1x technology platform in India, embarking on a growth path after the acquisition of Hughes Tele.com (India) Ltd [renamed Tata Teleservices (Maharashtra) Ltd] by the Tata Group in 2002.Tata DOCOMO was born after Tata Group’s strategic alliance with Japanese telecom major NTT DOCOMO in November 2008. Tata DOCOMO received a pan-India license to operate GSM telecom services and rolled out GSM services in all the 18 telecom Circles

Responsibilities:

Outbound Executive:
• Daily Sales Bulletin, Stock reports and retailer trackers.
• Sales PJP compliance
• Channel Communication on distributor wise and retailer wise schemes
• Channel management relating to their stock movement, statement of accounts etc..

Secretarial & Administrative:
• Monthly data base declaration to DOT officials
• Follow up with departments and ensure tasks/requests are responded on a timely basis
• Audits relating to customer behavior pattern through various circle projects - Pulse program/ Anubhav.
• Prepare summarized report on circle performance on each Business units
• Attend meetings, prepare minutes, and monitor follow-up activities.
• Develop and implement a functioning business plan consistent with the existing company objectives and service guides
• Maintain calendar/schedules of the COO; monitor changes and communicate relevant information to appropriate management team members.
• Organize travel budgets in line with Company travel policy

Sales Coordinator – [ December 2006 to August 2007]
HDFC Sales (A subsidiary company of HDFC Limited). HDFC sales offers financial management solutions to individuals encompassing among other products like Home loans, Life Insurance, Mutual funds, Fixed deposits and property solutions.

Responsibilities:

• Exploring alliance with Builder projects, Developers & Real Estate and tapping business opportunities
• Analyzing Business initiatives and cascade relevant information to business associates
• Prioritize , track regularly on Follow up on pending sanction files to disbursement
• Maintain and reports sales score card based on Product line/ individual wise internal & external customer
• Work closely with the Credit Management Committee to ensure that risk management policies/processes and quantitative modeling approaches are consistent
• Provides technical/theoretical expertise to resolve credit risk issues and enhance overall credit risk framework
• Personnel administrative duties and support on manpower staffing
• Develop and train newly appointed Sales team and monitor their sales productivity
• Works with Credit Policy Group Prepares reports and work papers detailing findings and holds discussions with unit management, senior management, Credit Administration, and other units or functional areas under review


Back End Support Staff – [September 2005 to September 2006 ]
BHW Birla Home Finance Limited (Currently known as Deutsche Postbank Home Finance Ltd )
a National Housing Bank (NHB) registered Company, is a 100% MNC housing finance company headquartered in New Delhi. The company is a part of Deutsche Postbank Group, which is the largest retail bank in Germany. There are 40 branches and satellite offices across India ensures door step accessibility in almost all the major urban and semi urban hubs. It has successfully introduced its brand in the Indian Home Finance market, substantially increased competitiveness vis-à-vis cost of funds and has aggressively increased market share with the widest available range of home loan product

Responsibility
• Responsible for managing the development and maintenance of a high quality credit risk rating system used for credit decisions and capital allocation
• Carry out comprehensive credit risk analysis and appraisals of loan proposals of corporate clients
• Documentation till Disbursement tracking of sanctioned files
• Back end coordination on credit & legal appraisals
• Ensuring adherence to appropriate credit standards in line with Risk policy & guidelines
• To reduce NPA Base and ensure retrieval through securitization

Sales Coordinator – [September 2004 to September 2005]
• Responsible for pitching to major corporate, acquire new clients
• Credit risk evaluation of proposals from the various market segments and sectors
• Ensuring that the delivery of credit approvals by the team meets business expectations
• Monthly tracker - Business promotions through Business development officers /TM’s/ Advts.
• Daily MIS reports
• Performs follow-up to resolve and validate open issues noted during reviews or by internal/external entities

Event Manager - January 2004 to September 2004
Indian Property Show key objective to help the Indians living abroad realize their dream of owing a home in their motherland . Sumansa Exhibitions is the producer and organizers of highly successful property and consumer shows, Beauty India Show and Modern Woman show.

Responsibilities

• Identifying prospective Builders, Contractors, Developers, KBF clients.
• Credit risk evaluation of proposals from the various market segments and sectors
• Deliver all marketing activity within the agreed budget and within agreed sustainability Criteria
• Work with the Publications and Policy Officer to achieve frequent, timely and positive media coverage
• Evaluate membership research, sector conditions and competitor data to implement marketing plan alterations as needed
• Assist in developing events from proposal right up to the delivery
• Liaise with external vendors , Sponsorship and co branding of external events

Professional Expertise:

Trustworthy with Impeccable Moral Standards
Conceptualization & Business Acumen - Self Directed with Sound Judgment
Highly organized – Quick in learning and Multitasking Skills
Team Management – Combined approach through Task Orientation & Relationship Orientation leadership


Academics

Pursuing MBA – Marketing Management

Bachelor of Commerce
[Chinmaya Vidyapeeth, Ernakulam] - 1997-2000

Certificate Course passed in Computer applications from Indira Gandhi National Open University, New Delhi.


Other personal information

Correspondence: Kunnathully House,
Thanickal Lane,
Elamakkara 26
Ernakulam
Tel: 0484-2408319

Date of Birth/Age: 19th May 1980, 37yrs
Marital Status: Married